General Cancellation Policies – Cancellations
Cancellations must be done verbally through a representative of Samera Ltd. Email requests to cancel do not constitute acceptance of any cancellation. Only verbal requests made with a representative of Samera will create a cancellation request. Customers are encouraged to keep records of all cancellation communication. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.
Closing an account with Samera cannot be done by simply canceling the credit/debit card. Samera Ltd will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that account cancellation is done by speaking with a representative of Samera to ensure account closure.
Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service.
Subscription and Service fees are non refundable. For any bookings on any Samera events, the following terms apply:
Cancellation in advance of 1 month before event – Full refund
Less than 1 month before the event – No refund
Switching Event Dates:
The above also applies to any event that has been requested by the customer, to be transferred to another event date. If you switch event dates, the above terms apply.